Industry Insiders Call for Regulatory Oversight Amidst Energy Broker Concerns

As concerns about the practices of certain energy brokers intensify, industry insiders, including Emma Pinchbeck, a prominent spokesperson for power companies, are stressing the need for robust regulatory oversight. Pinchbeck acknowledges the efforts made by suppliers to implement governance standards, but she highlights the challenge of working with brokers who may not adhere to best practices. The absence of regulatory authority over brokers has raised concerns, prompting calls for increased scrutiny and regulatory intervention.

The concern revolves around the treatment of customers on the receiving end of the system and the potential for unscrupulous practices.

Regulatory Oversight Deficiency

A notable gap in the current regulatory framework is highlighted by Emma Pinchbeck, who points out that the energy regulator Ofgem lacks the authority to oversee brokers. This regulatory void has persisted for over a decade, leaving a critical aspect of the energy market largely unregulated. The call to action is clear: regulators must be equipped with the necessary powers to oversee brokers, ensuring that ethical standards are upheld throughout the industry.

Contrasting Views from the Trade Body

While concerns about hidden fees persist, the trade body for energy brokers maintains that such practices are not widespread. The trade body asserts that claims firms may be exaggerating the commissions made by brokers. This difference in perspective emphasizes the complexity of the issue and the need for a balanced and thorough examination of broker practices.


As the debate around energy broker practices intensifies, the overarching theme is the call for enhanced regulatory oversight. Emma Pinchbeck’s insights highlight the challenges faced by suppliers in navigating relationships with brokers of varying standards. The absence of regulatory powers over brokers poses a significant hurdle to ensuring fair practices and protecting consumers. Addressing this regulatory deficiency is crucial for establishing a level playing field in the energy market, fostering transparency, and safeguarding the interests of businesses and organisations that rely on brokers for their energy needs.